m91 FAQ — Your Questions Answered

On the login screen, tap "Forgot your password?" and enter your registered mobile number or email. You will receive a reset link or OTP to set a new password. Make sure your new password is at least 8 characters and different from ones you use for JazzCash or email. If you no longer have access to your registered number, contact our 24/7 support team to verify your identity through an alternative method.

Accounts lock temporarily after multiple failed login attempts as a security measure. Wait a few minutes and try again with the correct password. If the lock persists, contact our support team with your registered mobile number. They will verify your identity and unlock the account. Never attempt to create a second account — only one account per person is allowed.

No. Each person is permitted exactly one account on m91. Duplicate accounts are against the terms and conditions and may result in both accounts being suspended and any balances forfeited. If you have forgotten your login credentials, use the password reset option rather than opening a fresh account.

First confirm your mobile number is entered correctly with the +92 country code. Make sure you have a stable mobile signal — try switching between Wi-Fi and mobile data. OTPs usually arrive within 30 to 60 seconds. If nothing arrives, use the "Resend OTP" option. If the problem continues after multiple attempts, contact support and they will assist you with manual verification.

The minimum deposit on m91 varies slightly by payment method but is generally set low enough that casual players can top up a small amount and still access the full range of games. Check the Deposit page for the current minimum for your preferred method — JazzCash and Easypaisa minimums are among the lowest available.

JazzCash and Easypaisa deposits typically reflect within seconds. Raast and bank transfers can take a few minutes to a few hours depending on your bank. If your balance has not updated after 30 minutes, take a screenshot of your payment confirmation and contact support — they can trace the transaction and credit your account manually if needed.

m91 does not charge a platform fee on deposits. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own transaction charges. Check with your payment provider if you are unsure. The amount credited to your m91 account will be the PKR amount received after any provider-side charges.

First refresh your account page and wait a few minutes, especially for bank transfers. If the balance still has not updated after 30 minutes, do not make a second payment. Take a screenshot or save the transaction ID from your JazzCash, Easypaisa or bank app and send it to the m91 support team. They will verify the payment on their end and credit your account as soon as it is confirmed.

Yes, both minimums and maximums apply and can vary by method. Check the Withdrawal page for the current limits. If you need to withdraw a larger amount than the daily maximum allows, you can spread it across multiple requests. Large withdrawals may require additional identity verification before processing.

Most withdrawals complete quickly, but delays can occur if your account verification is pending, if you have an active bonus with wagering requirements attached to your balance, or if the withdrawal amount is above a threshold that triggers a manual review. Check your account for any pending verification requests and contact support if the delay exceeds the stated processing time.

For small withdrawals, basic account verification is usually sufficient. For larger amounts, m91 may ask you to complete KYC verification by submitting a copy of your CNIC. This is a standard process for any financial platform and protects both you and the platform from fraud. It is a good idea to complete verification proactively rather than waiting until your first big withdrawal is ready.

Yes. m91 offers live in-play betting on PSL and other cricket matches. Odds update ball by ball so you can bet on the next over, the current partnership, player performance and match outcome — all while the game is live. Make sure you have a stable internet connection for the best experience during live betting.

If a match is abandoned before the minimum number of overs required for a result (typically 5 overs per side in T20 cricket), bets on that match are voided and your stake is returned to your PKR balance. If a result is achieved using the DLS method, bets are settled based on the official result. Full details are in the Terms and Conditions.

m91 displays decimal odds. Your total return is calculated as: Stake × Odds. So if you place PKR 500 at odds of 2.50, your total return is PKR 1,250 (profit of PKR 750). The amount displayed on the bet slip always shows your potential profit and total return before you confirm the bet, so there are no surprises.

All slot games on m91 use certified Random Number Generator (RNG) technology, which means every spin outcome is completely random and independent of previous spins. RTP (Return to Player) is the percentage of total bets that a slot pays back over a large number of spins — it is a long-term statistical figure, not a guarantee for individual sessions. RTP details for individual slots are usually available in the game's information screen.

In the Bingo section, you purchase one or more cards per game round using your PKR balance. Numbers are drawn randomly and automatically marked on your card. Complete the required pattern first and you win. m91 runs multiple bingo rooms with different ticket prices and prize pools so there is a room for every budget. Check the Bingo page for active rooms and scheduled game times.

It depends on the specific bonus. Some bonuses — such as free spins — are tied to particular slot titles. Others cover all casino games. Sports betting bonuses generally apply only to the sports section. Always read the terms attached to each bonus offer to understand which games count towards wagering requirements and which are excluded. Bonus details are available in the promotions section of your account.

A cooling-off period temporarily restricts your ability to deposit and play — you choose the duration, typically anywhere from 24 hours to 30 days. It is useful when you feel you need a short break without fully closing your account. You can activate it from the Responsible Gaming section in your account settings. The restriction lifts automatically once the period ends.

Self-exclusion closes your account for a chosen period — typically 6 months, 1 year or permanently. During self-exclusion you cannot log in, deposit or play. Any remaining PKR balance can be requested for withdrawal after the exclusion period ends (or immediately for permanent exclusion). To activate self-exclusion, go to Responsible Gaming in your account settings or contact support directly. Visit the Responsible Gaming page for full information on all available tools.

Yes. You can enable session time reminders from the Responsible Gaming section of your account settings. The platform will display a notification after you have been logged in and playing for your chosen duration — for example, 30 minutes, 1 hour or 2 hours. This is a gentle prompt to take a break, check your balance and decide whether to continue or stop for the day.