m91 Privacy Policy — How We Protect Your Data

2 What Information We Collect

We collect different categories of information depending on how you interact with m91:

Registration Information

• Full name, date of birth and gender
• Email address and mobile phone number
• Residential address in Pakistan
• Username and password (stored in encrypted form)

Identity Verification Documents

• CNIC (Computerised National Identity Card) number or equivalent
• Copies of identity documents when requested for account verification or large withdrawal processing

Financial and Payment Information

• JazzCash or Easypaisa mobile wallet numbers associated with your deposits
• Bank account or card details used for transactions
• Transaction history — deposits, withdrawals and gaming activity in PKR

Technical and Usage Data

• IP address, device type and operating system
• Browser type and version
• Pages visited on m91, time spent and navigation patterns
• Session data including login times and durations

Communications

• Messages sent to our support team and our responses
• Feedback, complaints or enquiries submitted through any channel

4 Who We Share Your Information With

m91 does not sell your personal data. We may share information with the following categories of third party only to the extent necessary to deliver the platform's services:

• Payment Processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction data needed to process your PKR deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity Verification Services: Where third-party verification is used to confirm your identity, your documents are shared only with that specific service and for that purpose.
• Game Technology Providers: Software providers who supply casino games, live dealer streams or sports betting data may receive anonymised session data needed to deliver their services. They do not receive your full personal profile.
• Fraud Prevention and Security Services: We work with security partners to detect suspicious activity, bot usage and fraudulent transactions. Relevant technical data such as IP addresses may be shared for this purpose.
• Legal and Regulatory Obligations: If required by a valid legal process or authority, we may disclose account information as necessary. We will notify you where legally permitted to do so.

All third parties with whom we share data are required to handle it securely and use it only for the specific purpose for which it was shared.

6 Cookies and Tracking Technologies

m91 uses cookies and similar technologies to keep the platform functional, remember your preferences and understand how players use the site so we can improve it. Below is a summary of the types of cookies we use:

• Essential Cookies: Required for the platform to work. These manage your login session, keep your account secure and remember items like your preferred language. The platform cannot function properly without them.
• Functional Cookies: Remember preferences such as your last visited game section, notification settings or responsible gaming reminder intervals.
• Analytics Cookies: Help us understand which pages and games are most used so we can improve the experience. Data collected through analytics cookies is aggregated and not linked back to individual players where avoidable.

We do not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform.

8 Security Measures

m91 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. These include:

• Encryption of data in transit using industry-standard secure protocols
• Encrypted storage of passwords — we never store your password in plain text
• Access controls ensuring that only authorised m91 staff can access personal data, on a need-to-know basis
• Regular security reviews and monitoring of systems for unusual activity
• Fraud detection systems that flag suspicious login attempts, unusual betting patterns and potential account takeovers

While we take all reasonable steps to protect your data, no system is entirely risk-free. You also play a role in keeping your account safe by using a strong, unique password and not sharing your login details with anyone.

10 Marketing Communications

With your consent at registration, m91 may send you promotional messages about bonuses, new games, cricket and PSL betting offers and other platform features. These may be sent via SMS to your registered mobile number or by email.

• You can unsubscribe from marketing messages at any time using the unsubscribe option included in each message or by updating your preferences in your account settings.
• Opting out of marketing does not affect essential account communications such as deposit confirmations, withdrawal updates or security alerts.
• During any active self-exclusion period, marketing communications are automatically paused.

12 Changes to This Privacy Policy

m91 may update this Privacy Policy as the platform evolves or as legal requirements change. The updated version will always be available at m91.fun/privacy-policy, with the "Last Updated" date revised accordingly.

For significant changes that affect how your data is used, we will notify registered players via their registered email address or through an in-platform notice. Continued use of m91 after any update constitutes your acceptance of the revised Privacy Policy.